The staff went above and beyond with the service and hospitality. What made this place was the staff and the food. They had vendors come in every evening with authentic Mexican souvenirs which was nice. Need more ambiance, music throughout the resort and nightlife. The beach was great and we spent most of the time there instead of the pool. It’s not a very big resort but they are adding another pool and hot tub. Our room, which was a one bedroom apartment was outdated but was very clean and had everything we needed including ocean view. The hotel is one of if not the oldest resort in Cancun and definitely needs some updating, which they are in the process of doing. So, I gave this place 5 stars not because of the physical hotel itself. They put on a fabulous NY Eve party here. They play a few games around the pool but they don’t blast annoying music all day like a lot of places we have been. It is very clean and comfortable and spacious and quiet. Others say the place is dated but what place isn’t that is even a few years old. WE don’t play that game - just give me the key. You check in then they want you to sit in the lobby and someone will bring you your keys and buy you a drink and hit you up to go to the promo. They will hit you up to go to their timeshare promo upon check in. You can buy drink and buffet tickets at a nice discount and is handy. The bus stop is a 5 minute walk and goes downtown or to the party zone. The sidewalks are very nice and you can walk forever. The Ultra Mar ferry to Isla Mujeres is about a 15 minute stroll. The beach is walkable in both directions. Most of the floors are marble and spotless. I don’t notice any odor in the halls like the other reviewer stated. The staff aims to please and are all super friendly and polite. The one bedroom we have is remodeled and has a beautiful view of the ocean and beach and a full kitchen & dishwasher. Live music in the lobby bar each evening with 2 for 1 happy hour and a menu for food. Pizza oven, Coco Loco Bar & Grill right on the beach. Store with reasonable prices in the lobby. Nice pool and always plenty of lounge chairs. Trampoline and swings galore for the kids. Located on a calm shallow water swimming beach. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near 360 Sup - Kayak Tours Cancun.Hotels near WhatSupp - Stand Up Paddle Cancun.Adults Only and Adult Friendly Resorts Cancun.
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